Darling Solutions Ltd.
Workforce Management - clarity, control & outcomes.
Independent WFM support for teams that need a clear view of what's working, what isn't, and what to do next.
WFM not doing what you expected?
Service levels drifting.
Forecasts not landing.
Schedules constantly being adjusted.
Reporting not trusted.
Forecasts not landing.
Schedules constantly being adjusted.
Reporting not trusted.
Most of this isn’t a system failure. It’s a setup problem.
I work with planning teams to identify what’s actually wrong, fix it, and help get things back under control.
Vendor-agnostic. Hands-on experience across Verint, Genesys, Calabrio, Amazon Connect, and Aspect/Alvaria.
I work well with partners and suppliers, translating operational requirements into practical delivery language.
Built on 28+ years of contact centre planning, operations and WFM delivery experience.
Intro Call
15 minutes. Free.
A short call to understand what’s going on and whether there’s a problem I can help you solve. You outline the situation.
I’ll ask a few direct questions and sense-check it quickly.
I’ll ask a few direct questions and sense-check it quickly.
If there’s something there, I’ll point you to the right next step.
WFM Diagnostic
60-90 minutes. £150.
A focused session to identify what's actually wrong.
We review your setup, examine forecasts, schedules, reporting & configuration.
You will leave with clear, practical actions.
Targeted Fix
Half-day. £350.
A contained piece of work to correct a specific issue.
Schedules, reports, forecasts, configuration or processes - fixed & explained.
WFM Training
From £700/day.
Practical, hands-on training for planners, analysts and administrators.
Focused on forecasting, scheduling, reporting, access, configuration, deployment.
Useful when onboarding new staff, closing knowledge gaps or fixing problematic deployments.
Darling Solutions Ltd. Registered in England & Wales. Company No. 12428203.
VAT No. 362603313. All prices shown exclude VAT.
VAT No. 362603313. All prices shown exclude VAT.